Terms and Conditions

Last updated: 3 November 2026

Company information

Rokke is a trade name of the legal entity Wildpumpkin Research, registered in Denmark.

Wildpumpkin Research
C/O Alexander Koch
Oluf Bagers Gade 18, 2.
5000 Odense C
Denmark
Company reg. no. (CVR): 41212942
VAT no.: DK41212942
Phone: +45 31 55 44 56
Email: kontakt@rokke.dk

Prices and offers

All prices on rokke.eu are in euro (EUR) and include VAT. Shipping costs are shown at checkout before you pay.

We reserve the right to correct obvious errors in prices, product descriptions and stock status, and to cancel orders where there is a clear pricing error or the item is out of stock.

Promotions and free products are limited to one per order. If an order is returned in full, any free items must be returned with the rest of the order.

Authenticity and condition

Rokke only sells original cards, boxes and related merchandise.

Single cards are usually shown with photos of both the front and the back, so you can judge the condition yourself before you buy. If no photos are shown, the card is sold in Near Mint or Mint condition unless the product description says otherwise.

Minor factory variations, including miscuts, can occur and are not considered defects.

How the contract is formed

When you place an order, you make an offer to buy the selected items. The automatic email you receive right after ordering only confirms that we have received your order. It is not an acceptance of your offer. A binding contract is formed when we send you a shipping confirmation with a tracking number. Until then, Rokke may cancel the order in full or in part, for example if an item is out of stock, in case of an obvious pricing error or if we suspect misuse. Any reserved amount is then released and any amount paid is refunded in full.

Sealed products

Sealed products (such as booster packs, booster boxes, Elite Trainer Boxes and collection boxes) are sold factory sealed. We cannot guarantee the contents of sealed products, including which cards they contain, as this is decided by the manufacturer.

Small cosmetic variations in the packaging, such as minor pressure marks, light dents or factory related seal variations, are normal for collectibles and are not a defect, as long as the product is unopened and not clearly damaged.

Single cards and grading

We grade single cards based on industry standards for trading cards. As a reference we use the principles in the Cardmarket Card Condition Guide.

The condition is normally stated as one of the following: Mint (M), Near Mint (NM), Excellent (EX), Good (GD), Played (PL) or Poor (PO).

We look at edges and corners, the surface (scratches, pressure marks, whitening), the front and back, and any factory defects. Small factory variations such as slight off centering, minor whitening or micro scratches can occur even on cards graded Near Mint or Mint.

Condition grading is by nature a subjective overall assessment. A difference of opinion that falls within the stated grade is not considered a defect.

PSA, BGS and other third party grades

Unless clearly stated, cards are not professionally graded by a third party (such as PSA, BGS or CGC). We cannot guarantee that a card will receive a specific grade if you submit it for grading, and this cannot be the basis for a complaint or a return.

Payment

We accept Visa, Mastercard, Klarna, Bancontact and the other payment methods shown at checkout.

Your payment is only charged when your order has been shipped.

Delivery

We ship from Denmark to the EU countries listed in our shipping policy, where you can also see prices and estimated delivery times. Available shipping methods and the exact price for your order are shown at checkout.

Your order is delivered to the address you enter at checkout. Please make sure it is correct.

Pre-orders and items that are temporarily out of stock may take longer, usually 1 to 4 weeks.

Lost or damaged parcels

If your parcel is lost in transit, we will send a replacement or give you a full refund once the carrier has confirmed the loss. If a parcel is marked as delivered but you cannot find it, please contact us and we will investigate it with the carrier.

Please report any damage to the items you receive as soon as possible, ideally within 5 days of delivery, with a photo of the packaging and the items.

Pre-orders

When you pre-order, the item is reserved for you. In rare cases suppliers reduce or cancel deliveries. If that happens, we may cancel your pre-order and refund the full amount.

Right of withdrawal

You have a 14 day right of withdrawal on everything you buy from Rokke. The period starts on the day you receive the item.

To withdraw from your purchase, send us an email at kontakt@rokke.dk with your order number. You can also use our withdrawal form. You must then send the item back no later than 14 days after you told us that you want to withdraw.

You pay the cost of returning the item.

Refusing a parcel or not collecting it from the pickup point does not count as a withdrawal. In that case the original shipping cost is not refunded.

Withdrawal and factory sealed products

For factory sealed collectibles, including booster packs, booster boxes, Elite Trainer Boxes and collection boxes, the intact seal is the entire commercial value of the product. Once the seal is broken, the product can no longer be sold as sealed, so the loss in value is in principle the full purchase price. The refund is reduced accordingly and will in practice often be EUR 0.

You are free to inspect the outside, labels and condition of the product without affecting your refund. You do not need to break the seal to see what the product is.

Returns

Always email us at kontakt@rokke.dk before you send anything back. Pack the items securely and include your order number.

Return address:

Wildpumpkin Research
C/O Alexander Koch
Oluf Bagers Gade 18, 2.
5000 Odense C
Denmark

We do not accept parcels sent cash on delivery.

Condition of returned items

You are only liable for a loss in value if you have handled the item more than needed to establish its nature, characteristics and functioning. If the item has been handled in a way that reduces its value, for example by breaking the seal, sleeving cards, scratches or other changes to a card's condition, the refund may be reduced or lost entirely.

Refunds

When you withdraw from a purchase correctly, we refund the amount paid, including the original standard shipping cost, no later than 14 days after we received your withdrawal. We may wait with the refund until we have received the item back or you have shown proof that you have sent it.

The refund is made to the payment method you used, unless we agree otherwise.

Legal guarantee

You have a 2 year legal guarantee against defects under Danish law and EU consumer rules. Please contact us within a reasonable time after you discover a defect. If your complaint is justified, we cover reasonable return shipping costs.

Personal data

We process personal data in line with the GDPR. See our privacy policy for details.

Governing law and complaints

These terms are governed by Danish law. This does not take away any protection you have under the mandatory consumer rules of the country where you live.

If you have a complaint, please contact us first at kontakt@rokke.dk. If we cannot find a solution together, you can file a complaint with the Danish Centre for Complaint Resolution (Center for Klageløsning), Carl Jacobsens Vej 35, 2500 Valby, Denmark, via forbrug.dk. As an EU consumer you can also get free help from the European Consumer Centre Denmark at forbrugereuropa.dk.